MORE Pre-made solutions. Faster Results.

Reteno vs Сustomer.io

Start for free,
up to 100,000 users
Reteno
Сustomer.io
Channels

Сount

8
4

Mobile Push

In-App

Web Push

Via webhooks

Email

SMS

Twilio integration required

App Inbox

Messengers

Via webhooks

Web Widgets

Including various options for form building
In-apps sent to browsers
Pricing

Pricing

Free plan with journeys and messages in all channels
Almost all features are included
Simple and clear all-inclusive packages
14 days free trial

Paying for journeys and data pipelines separately

Free

Unlimited mobile pushes
1K sends in each channel/mo
20K journey launches/mo
Live email and chat support
14 days trial

Paid

Clear pricing
$3 for every 1K user profiles

Unlimited messages and features in all channels



Dedicated Customer Success Manager
Complex pricing
Starts at $100/mo for 5K profiles & 1M API calls
60 non-email messages per profile per month
Additional fees for over-limit profiles, messages, API calls

Dedicated CSM in Enterprise plan only
Omnichannel Journeys

Omnichannel Journeys

Unlimited journeys with 8 more features
Limited in-built features

Event-Based Journeys

Steps and Branching

Unlimited steps
29 step types
Unlimited branching
14 step types

Automated Triggered Messages

Unlimited in all channels
Trigger types can't be changed once they've been saved
Domains in the transactional pool are no longer available for campaigns or broadcasts

Journey Templates

Retargeting

All Channels and journeys

Frequency Capping

All plans
Not convenient

Sending Scheduling

Delayed sends & sending schedule
Business-time sending
Delayed sends & sending schedule
Broadcasts don’t support delays
Sending by contact's time zone requires extra dev time
Personalization & Segmentation

Personalization & Segmentation

12 Features to fulfill any marketing idea
Set of non-flexible features complicating campaign creation

Embedded Customer Data Platform

Contact data unification
Event-based journeys
Events merged from the secondary person cannot trigger campaigns

SDK automatically sends screen events only

User Attributes

Unlimited attributes & events
Auto Sync with BigQuery, PostgreSQL, Google Sheets
You can't add as many columns to the customer view as you'd like

Segments

Unlimited segments
Unlimited segment conditions
Flexible manual segment creation
Adding people to manual segments through a CSV upload, as part of a campaign workflow, or using API

Behavior Segmentation

In-app, on-site, campaign activity tracking
Segmentation by events & event parameters
Unlimited segment conditions
Heading

Multilanguage

All channels
Easy scalable to 100
languages
Supports integrations
For transactional messages, it’s only supported in emails and pushes

AI and Machine Learning

Heading

Heading

Predictive segmentation
Product recommendations

Message Templates

Including 1,1K+ email templates
Poor template library

Revenue

All channels attribution

User Activity Timeline

All Plans

A/B Testing

Unlimited variants
all channels
For event-triggered campaigns

Cohort Analysis

RFM Analysis

Support

Support

Live human support ASAP
Depends on support plan

Onboarding

Fast integration: 2-3 weeks

Full migration support
Lasting integration: 2+ months

Consultations in Enterprise plan only

Support

Live Support in All Plans ASAP



Dedicated CS Manager in Paid Plans
Chat support in Premium & Enterprise plans only
No human support for startups at all
Premium & Enterprise plans only

Trusted by 300+ leading brands from 23 countries

Our Gains for Apps

152%

ROI&
Grown

65%

Increasein
Orders

25%

Contact
Reactivation

12%

Increasein
LTV

16%

AOV
Growth

500%

ROAS

users love Reteno

Why Do Product Marketers Love Us?

no-code platform
no-code push notification services

Reteno allows marketers to produce campaigns on their own without involving developers

fast integration
how push notifications work in Reteno

Connect Reteno SDK and automatically collect user IDs and behavior. Complement it with your Firebase, BigQuery, and PostgreSQL data to enrich your segmentation or message content

Mindful customer support
Reteno support to deliver messages of any complexity

Is always there to help you get the most out of our platform for your business

Why Do Product Marketers Love Us?

no-code platform

Reteno allows marketers to produce campaigns on their own without involving developers.

preset & customizable Campaigns

Shortest way to

fast integration

Connect Reteno SDK and automatically collect user IDs and behavior. Complement it with your Firebase, BigQuery, and PostgreSQL data to enrich your segmentation or message content.

Mindful customer support

Is always there to help you get the most out of our platform for your business.

Get Started